FAQ - Silver Creek Apartments in Austin, TX
What leasing options are available?
We currently offer leases in 6-12 month options.
Can I apply online?
Yes! You can apply online at silvercreekaustin.com/
What are your application requirements?
We require a household income of at least 3x the rent amount. We also conduct a credit, criminal, and rent background check
Is there an application fee?
Yes, our application fee is $50 for every person applying, over the age of 18.
What fees/deposits are due upon apply? Moving in?
A $50 application fee, for every person over 18, and a $250-$300 fully refundable security deposit is due when you apply. A $125 administration fee is due upon move-in.
How much is the security deposit?
We require a security deposit of $250/1BR or $300/2BR. Your security deposit is fully refundable.
Do I have to pay first and last month's rent?
No, you'll only pay rent for the current month. So the first month's rent will be due the first month, and the last month's on your last month.
When is rent due?
Rent is always due on the 1st day of the month.
How can I pay my rent?
We accept online payments. These payments will be made through your resident portal account. We also accept electronic payments through Moneygram.
Is there a late fee for overdue payments?
Yes, after the 3rd there is a 10% late fee.
How often is there a rent increase?
Rent increases are implemented upon renewal of the lease, to keep up with market value. You will not be subject to a rent increase in the middle of your lease.
Are utilities included?
We currently do not cover any utilities or renter's insurance.
Is renter's insurance required?
Yes, we require our residents to have liability insurance with coverage of at least $100,000. It is the responsibility of the tenant to obtain and pay for renter's insurance.
What are the occupancy limits?
We limit occupancy to no more than 2 adults per bedroom.
What happens if I need to move out before my lease expires?
Tenants who wish to move out before their lease expiration will be subject to an early lease termination fee. We also require a 30-day advanced notice.
Under what circumstance can Silver Creek terminate a lease?
We only terminate a tenant for violations of the lease agreement, like refusal to pay rent.
What are the hours for the fitness center?
The fitness center is open to our residents from 10am-10pm daily.
What are the hours of the leasing office?
Our leasing office is open Monday-Friday from 8:30am-5:30pm, and Saturdays from 10am-5pm. Please feel free to stop by anytime during those hours.
What are the hours for the pool?
The pool is open to our residents from 10am-10pm daily.
Do you offer valet trash service?
Yes! We are proud to offer valet trash service for $15/month.
Do you offer recycling?
Yes! We offer and highly encourage the use of our recycling program.
How do I receive my packages?
All packages are delivered to our leasing office. You can stop by Monday-Friday from 8:30am-5:30pm or on Saturdays from 10am-5pm to pick up your package.
What property amenities are included?
Our residents enjoy full access to 2 swimming pools, fitness center, and laundry facility
What are the pool hours and seasonal availability?
Our pool is open to our residents Spring-Summer, daily from 10am-10pm.
I have a non-emergency maintenance issue. Who do I contact?
You can use your resident portal to submit a work order for non-emergency maintenance. You may also contact the office at 512-448-3003.
I have a noise complaint. Who do I contact?
In the event of a noise complaint, you will contact the police department first and the leasing center second.
What is the smoking policy? Can I smoke in my apartment? Is there a designated smoking area?
We do not allow smoking of any kind in the apartments. We do not offer a designated smoking area.
Are there building quiet hours?
City Ordinance enforces quiet hours from 10pm-7am.
Are there restrictions for what can be put on balconies or patios?
Yes, only outdoor furniture and plants. Personal grills are not allowed, as they are a fire hazard per the Austin Fire Department.
Do you allow pets? What is the pet policy?
Yes! We allow 2 pets, up to 65 lb. weight limit.
What is the parking situation?
Our parking lot is open on a first-come, first-serve basis to our residents, with no permit required. Guests may park in designated guest parking spots throughout the property.
What is the procedure for moving out?
If a resident wishes to move out, we require a 60-day notice, forwarding address, the reason for move out, formal notice to vacate form signed, a scheduled pre-move walk-through, removal of personal belongings, residents cleaning the apartment, turning in keys to the leasing center.
I need emergency maintenance. Who do I call?
Please contact the office at 512-448-3003
Is there public transportation nearby?
Yes. Austin is a large city with many options for public transport, including in front of the property.
What school district serves the community?
Our community is a part of the Austin Independant School District (AISD).
Do apartments have dishwashers?
Yes, each apartment is equipped with an electric dishwasher.
Are stoves gas or electric?
All of our apartments are equipped with an electric stove.
Do kitchen sinks have a garbage disposal?
Yes, all of our kitchen sinks include a garbage disposal.
Does the apartment come with a microwave?
No, our apartments are not equipped with a microwave.
What kinds of washers and dryers do in-apartment hookups accommodate?
Some of our apartments can accomodate stackable washers and dryers.